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Cancellations & Refund
Compensation

Compensation typically refers to something given or received as an equivalent for services, loss, or suffering. It often involves providing monetary payment or other benefits to make up for a loss, inconvenience, or damage experienced by an individual or entity.

Scenario Compensation offer Timeline
Delay Delivery (Less than 2 hours) Complimentary extension of the rental period -
WaPoint value *(hourly vehicle rate) Capped at 10,000 WaPoints Within 3 working days after car returned
Delay Delivery (More than 2 hours) Complimentary extension of the rental period -
Refund WaCash *(hourly vehicle rate) Within 3 working days after car returned
Delay Delivery (More than 5 hours) Free 1 day extension -
Promo Code value 1 day rental with 2 days minimum rental (Valid for 6-months) Within 3 working days after car returned
Car Breakdown Company standard practice time resolution is within 24 hours Time resolution** > 3 hours : 5000 WaPoints **After WAHDAH have been informed Within 3 working days after car returned
Late collection by Hero Entitled up to 2000 WaPoints Within 3 working days after car returned
Cleanliness issue Entitled up to 5000 WaPoints Within 3 working days after car returned
Shuttle (Interrupted trip) Refund WaCash (Final refund amount will be advised after case reviewed by WAHDAH) Within 3 working days after car returned
Shuttle Delay 1 hour < Delay < 2 hours: 2000 WaPoints Delay > 2 hours : Compensate WaCash (Final refund amount will be advised after case reviewed by WAHDAH) Within 3 working days after car returned
Cancel and refund (Fleet not available) Entitled up to 5000 WaPoints for Paid booking or Pay Later booking **However, if customers are provided with an alternative fleet BUT decline it, they will not be entitled for the WaPoints. Immediate resolution
Cancel unpaid booking (Fully booked) Entitled 2000 WaPoints **However, if customers are provided with an alternative fleet BUT decline it, they will not be entitled for the WaPoints. Immediate resolution
Unpleasant Experience Entitled up to 5000 WaPoints Within 3 working days after car returned
WAHDAH Team
23 Mar 2024 2:04 AM
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